Terms of Service

1. Acceptance of Terms

By placing an order with AppleUnsold, you agree to these Terms of Service ("Terms") as they exist at the time of purchase. If these Terms are updated after your purchase, the version in effect at the time of your order will continue to apply to that order. You may contact [email protected] to request a copy of the Terms applicable to your order.

2. Age and Capacity

You must be at least 18 years of age to make a purchase from AppleUnsold. If you are under 18, you may only place an order with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.

3. Products

AppleUnsold sells genuine Apple products unless otherwise stated on the product listing.

All products are sold as pre-owned or second-hand goods, regardless of their advertised condition. This includes items described as "New", "Brand New", "Unopened", or similar. No manufacturer warranty applies to any product sold by AppleUnsold. Condition descriptions and grades provided on product pages are for reference only and do not constitute a warranty.

AppleUnsold is not affiliated with, endorsed by, or sponsored by Apple Inc. Apple and the Apple logo are trademarks of Apple Inc.

4. Orders and Pricing

AppleUnsold reserves the right to cancel any order for any reason, including but not limited to stock errors, pricing errors, suspected fraud, suspicious activity, or any other reason at our sole discretion. If an order is cancelled by AppleUnsold, you will receive a full refund.

Orders cannot be modified or cancelled by the buyer once placed unless AppleUnsold agrees in writing.

AppleUnsold reserves the right to limit order quantities or cancel orders suspected of being placed for resale purposes.

By placing an order totalling more than two hundred Australian dollars, you confirm that you are acting in a business or professional capacity.

Payment is processed via Stripe unless otherwise arranged with AppleUnsold.

5. Shipping and Delivery

AppleUnsold ships to locations worldwide. Unless otherwise specified, all orders are shipped Delivery Duties Unpaid (DDU). This means the buyer is responsible for any import duties, taxes, customs fees, or other charges imposed by their country.

Exception: For orders shipped to the United States, AppleUnsold may cover import tariffs on your behalf. Other duties or fees, if any, may still be the buyer's responsibility.

Risk of loss and title for items pass to you upon delivery of the items to the shipping carrier. AppleUnsold is not liable for packages that are lost, stolen, damaged, or delayed in transit. If your package is lost or damaged, you must lodge a claim directly with the shipping carrier.

6. Preorders

Preorder items have an expected dispatch timeframe of 3-4 weeks. This is an estimate only and is not guaranteed.

Preorders are not eligible for refunds unless AppleUnsold agrees to a refund at its sole discretion, or unless an unreasonable amount of time has passed without progress toward fulfillment (such as no updates or stock not being ordered), as determined by AppleUnsold.

7. Returns and Refunds

You may return a product within 30 days of receiving your order if the item is provably faulty. AppleUnsold may require the item to be returned for inspection before a refund is issued.

Refunds will be issued to the original payment method only.

Products that are not faulty are not eligible for return or exchange. We do not offer refunds for change of mind.

8. Chargebacks and Payment Disputes

Initiating a fraudulent chargeback or payment dispute for a legitimate transaction may result in your account being banned from future purchases. AppleUnsold reserves the right to refer such matters for debt collection or legal action.

9. Prohibited Conduct

You agree not to exploit, game, or act in any way intended to damage AppleUnsold, its reputation, its operations, or its financial interests. This includes but is not limited to exploiting pricing errors, abusing return policies, or engaging in fraudulent activity.

10. Deviation from Terms

AppleUnsold may, at its sole discretion, deviate from these Terms in your favour. For example, we may choose to pay import duties on an order where we are not obligated to do so. Any such deviation is a one-time accommodation and does not set a precedent, waive our rights, or obligate us to offer the same accommodation in the future.

11. Communication

By placing an order, you consent to receive transactional emails at the email address you provide. These emails may include order confirmations, shipping updates, delivery notifications, and other communications related to your purchase.

12. Force Majeure

AppleUnsold is not liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control. This includes but is not limited to natural disasters, pandemics, government actions, shipping carrier delays, supplier issues, or other unforeseen events.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (or any other applicable consumer protection laws) that cannot be excluded, restricted, or modified by agreement.

14. Intellectual Property

Apple, the Apple logo, and all Apple product names are trademarks of Apple Inc., registered in the United States and other countries. AppleUnsold is an independent business and is not affiliated with, endorsed by, or sponsored by Apple Inc.

15. Limitation of Liability

To the maximum extent permitted by law, AppleUnsold shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, arising out of or in connection with your use of our website or the purchase of products from us.

Our total liability to you for any claim arising from or related to these Terms or your purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

17. Contact

For any questions regarding these Terms, please contact us at:

Email: [email protected]